Refund policy

CHANGING OR CANCELLING ORDERS:
Once you submit your order, our team begins diligently working to get it to you as quickly as possible. Because of this, we can only accept changes or cancellations within 24 hours of your original purchase date only if your order has not been marked as fulfilled by our warehouse.

  • If you would like to add merchandise to your order, please be aware that you will need to pay an invoice for the additional product price and for the incremental shipping cost.
  • If you are removing merchandise from your order, we will refund you the full amount of what you originally paid for the product, but we can not refund you for the reduction in shipping cost.

If you would like to make any changes to your order, please email us at support@chemocurls.com as soon as possible so we can try to accommodate your change or cancellation request. 


RETURNS/REFUNDS:
While we're confident that you'll love your Chemo Curls products, we understand that things don't always work out! In an effort to support our customers, we have a 15-day satisfaction guarantee for all items purchased on our website.

Refund & Return Exceptions:

  • Final sale items
  • Items outside our 15-day satisfaction guarantee
  • International orders

Please email us at support@chemocurls.com with your order number and your reasoning/feedback for why you were not satisfied with our products within 15 days after delivery. We will answer your inquiry ASAP in order to assist you.

Unfortunately, we can not accommodate exchanges on any products.

PLEASE NOTE: For all returns, your original shipping costs will not be refunded. 

If your item arrived defective or broken please reach out to us by email at support@chemocurls.com.


To start a return, you can contact us at support@chemocurls.com. If your return is accepted, we’ll send you a return shipping label within 2-3 business days after the return was received, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note that returns will need to be sent to the following address:

Chemo Curls LLC

601 W 26th St, 3rd Floor

STE 357, DPT#24118

New York, NY 10001-1101 

Upon receipt of the returned item, we will fully examine it and notify you via email, within 2-3 business days, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price excluding the shipping cost. A credit will be applied to your original method of payment within 5 processing business days.

You can always contact us for any return question at support@chemocurls.com